Health Information Department (HIM)/ Medical Records
Regional West strives to process all requests within five to seven business days but according to the Health Information Portability & Accountability Act (HIPAA) Regional West is allowed 30 days to complete your request. However, factors such as record availability, size of the record and the volume of requests will affect response time.You may pick up your records between 7 a.m. and 5 p.m. Monday through Friday, excluding all federal holidays or by special appointment. Please bring photo identification with you. If someone will be picking up the records for you, they must have written permission from you identifying them to do so and they must provide photo identification.
There may be a charge for the cost of reproduction of medical records. To obtain your records, you need to complete a Medical Records Release of Health Information Authorization Form, which is also available at Medical Records. RWMC is able to produce documentation electronically on a CD.
HIM/Medical Records also releases radiology images for the radiology department on CD. Please ensure you check Radiology Images if you would like the CD.
To request your records by mail, address your request to:
Regional West Medical Center
Attention: ROI Specialist
4021 Avenue B
Scottsbluff, NE 69361
Or fax to: 308.630.1094
If you have questions about filling out your medical record release please contact us at 308.630.1194 and we will be glad to assist you. A top priority is to protect the security and privacy of patient information. All information contained within the patient medical record is considered confidential and is federally protected under the Health Insurance Portability and Accountability Act of 1996, or HIPAA. Medical records shall not be released without the written authorization of the patient, his or her legal representative, a subpoena or court order.